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Main Responsibilities and Tasks:
Responds to and handles multiple customer inquiries, requests and concerns in a timely manner, over the phone and in person.
Processes returns and exchanges using the computerized system and customer purchases efficiently, following standardized procedures.
Deals with challenging situations and conflict resolution in a professional manner.
Operates cash register, computer, fax machine, printer and electronic funds terminals, and enters all relevant coding in Canadian Tire systems.
Provides announcements professionally through a public-address system.
Follows established policies and procedures on returns and rain checks.
Maintains merchandise around the customer service area and ensures that retail basics are executed efficiently.
Accurately verifies merchandise quantities, descriptions and price.
Balances cash and is aware of amount of cash on hand.
Essential Skills
- Reading text
- Oral communication
- Working with others
- Job task planning and organizing
- Computer use
Specific Skills
- Operate cash register
- Customer service oriented
- Process money, cheques and credit/debit card payments
- Scan items
- Greet customers
Work Setting
- Retail establishment
Work Conditions and Physical Capabilities
- Fast-paced environment
- Attention to detail
- Combination of sitting, standing, walking
Business Equipment
- Price scanner
- Cash register
- Interac machine