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Under supervision of the CSR Supervisor, this position processes documents and responds to enquiries related to utility servicing and billing, property taxes, parking tickets and permits, booting and impounding of vehicles, general licences etc.
Duties & Responsibilities
1. Receives and processes applications, transfers and disconnection requests for utility services from customers at the counter, by telephone and through correspondence.
2. Responds to written, telephone and in-person enquiries regarding property taxes, e.g. levy calculations, legal descriptions, liens and tax certificate processing.
3. Responds to written, telephone and in-person customer enquiries and complaints regarding utility billing and related issues, such as Equalized Payment Plan and direct debit.
4. Responds to written, telephone and in-person customer enquiries and complaints regarding parking tickets.
5. Processes business licence applications, responds to related enquiries, collects fees and issues licences in accordance with established policies and procedures.
6. Responds to enquiries and complaints related to the Traffic, Animal Control and Noise Bylaws.
7. Processes applications for parking permits.
8. Assists with the training of new staff, as required.
9. Performs other related duties as assigned.
For more information on the qualifications, please visit the City of Saskatoon's careers page.