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Job duties and responsibilities:
1. Supervise and co-ordinate sale staff, and report to the shop manager.
2. Assign store workers to duties and prepare work schedules.
3. Authorize payments and the return of merchandise.
4. Resolve issues that may arise, including customer requests, complaints and supply shortages.
5. Maintain specified inventory and order merchandise.
6. Prepare reports regarding sales volumes, merchandising and personnel matters.
7. Study market and trends to determine consumer demand, potential sales volumes and effect of
competitors' operations on sales.
8. Assist customers and maintain customer relationships.
9. Support Service Technicians through job planning and increasing efficiency.
10. Finalize, collect and close work orders.
11. Assume the Store Managers duties during any absences.
Essential Skills
- Oral communication
- Working with others
- Problem solving
- Job task planning and organizing
- Computer use
Transportation/Travel Information
- Own transportation
Additional Skills
- Prepare work schedules
- Order merchandise
- Hire and train or arrange for training of staff
Supervisory Experience
- Retail salespersons and sales clerks
- Cashiers
Specific Skills
- Supervise and co-ordinate sales staff and cashiers
- Resolve customer complaints and supply shortages
- Prepare reports on sales volumes, merchandising and personnel matters
- Maintain specified inventory
- Authorize payments by cheque
- Authorize return of merchandise
- Assign sales workers to duties
Ability to Supervise
- 5 - 10 people
Work Location Information
- On-site customer service
Work Conditions and Physical Capabilities
- Combination of sitting, standing, walking
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