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*JOB DESCRIPTION (SUPERVISOR) (1 position)
- Manage day-to-day operations of the cafe.
- Hire and onboard new wait staff and baristas.
- Train employees on drinks preparation and proper use of coffee equipment.
- Always check the quality of food and drinks before handing to customers.
- Advise staff on the best ways to resolve issues with clients and deliver excellent customer service.
- Ensure all cafe areas are clean and tidy.
- Coordinate with vendors and order supplies, as needed (like takeaway cups, coffee, milk and other ingredients).
- Nurture friendly relationships with customers to increase loyalty and boost our reputation.