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Field Service Technician
The Field Service Technician is responsible for resolving technical issues for a wide variety of clients through various means including on site, e-mail, and phone, while working with mainly desktops and occasionally servers, and networking technologies.
Responsibilities:
Provide technical customer support for clients usually on-site or occasionally through remote support
Initial incident receipt, ticket creation, basic fixes, password resets, application troubleshooting, operating system/networking basic troubleshooting, virus clean ups, transactional MAC (move/add/changes) such as security group changes, email changes, typically 0-60 minute duration tasks
Basic problem resolution. If no solution is available, tier 1 personnel escalate incidents to a higher tier.
Basic Microsoft Windows Server Active Directory administration
Perform assessments of client environments using provided training and tools
Provide excellent customer service and communication to clients
Produce accurate and informative technical documentation
Prioritize and execute tasks in a high-energy environment
Deal effectively with all levels of customers and team members
Qualifications:
1-3 years IT experience in a similar role
1 year Technical training from polytechnic or equivalent college diploma
Microsoft Certification preferred
Knowledge, Skills and Abilities:
Work effectively individually or as part of a team with great interpersonal and consulting skills
Configure and troubleshooting Microsoft Windows workstation operating systems
Install, configure and troubleshooting Microsoft Office products
Experience with Service Now and Kaseya Remote Support Software or other current remote support tools
Experience with troubleshooting remotely and in person
Experience installing/troubleshooting applications.
Support of Printers and peripherals
IT security understanding and support
Specific Skills
- Install, Maintain And Repair Electronic Equipment
- Inspect And Test Electronic Equipment And Assemblies
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