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Senior Support Technician
Anchor Managed Solutions is looking for an energetic, experienced, Tier 2 (or better) technician for our helpdesk. We are looking for someone fun who likes to be challenged but also enjoys a fun work environment of like-minded people. This person is willing to work extra hours and ensure escalations and service issues are resolved in a timely manner. As a member of the Anchor helpdesk team, your #1 priority is customer satisfaction. This person must also have excellent written skills and be able to communicate technical issues clearly and concisely.
Minimum 4-year experience in IT with at least 2 years on a Managed Services Helpdesk.
Must have the following certifications:
A+, Server+, Network+, Microsoft MS-100 (O365)
Other certifications that would be good to have are:
ITIL, Azure AZ-900, MCSA.
Must be in Canada to apply.
Computer and Technology Knowledge
- Windows
- Word processing software
- Internet
- Database software
- Hardware
- Device drivers
- Networking software
- Networking hardware
- Intranet
- Servers
- Applications - desktop
- Spreadsheet software
- Office Suites
- Mail server software
- Electronic mailing software
- Electronic scheduling software
- Communication software
- Project management software
Essential Skills
- Reading text
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
Transportation/Travel Information
- Own vehicle
- Willing to travel
- Valid driver's licence
- Travel expenses paid by employer
Credentials (certificates, licences, memberships, courses, etc.)
- A+ Certification
- Microsoft Certified Systems Engineer (MCSE)
Specific Skills
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Work Setting
- Consulting firm
- Help desk
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Manual dexterity
- Attention to detail
- Sitting
- Combination of sitting, standing, walking
- Bending, crouching, kneeling
Security and Safety
- Criminal record check (abstract)
Own Tools/Equipment
- Internet access
- Cellular phone
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