Job Order Detail

Description

Responsibilities:  
-Answer Helpdesk phone
-Gather initial information for issues or requests from customers and perform initial troubleshooting
-Generate tickets for incoming emails, phone calls and walkups
-Desk side support and use of remote tools to assist customers
-Rotate on\off direct phone support as per schedule
-Manage IS Helpdesk mailbox and ticketing in Incident management tool
-Supply one-on-one instructional training for personnel as required
-Assist in developing and maintaining documentation to support Orientation and One-On-One training
-Maintain and develop procedures, work instructions and documentation for customer and IS staff
-Active Directory user administration
-SAP user administration
-Customer on/off boarding
-Workstation setup for new employees
-Assist with gathering software for packaging new software or software updates
-Maintain IS loaner inventory
-Provide weekend coverage and on-call support as scheduled
-Additional duties as required

Skills and Qualifications:
-Good understanding of Desktop/Server hardware, software and networking
-Hands on experience/skills with Microsoft Office, Windows, Server and other productivity software
-Relevant education or training in IT
-1-2 years of experience in IT
-Strong oral and written communication skills
-Good troubleshooting skills in software and hardware
-Demonstrated planning and organizational skills
-Ability to work both independently and with a team; must be able to work closely and effectively with all team members
-Be available to travel to sites when required

Work Location & Schedule:
-Saskatoon Corporate Office
-Occasional trips to McClean site are required
-Weekend coverage and on-call support as scheduled