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This is a multi-function role in a Business Centre. Reporting to the Business Centre Manager, the person in the Sales Support role should be a dynamic self-motivated individual ready to work in a fast-paced team environment and capable of providing superior customer service to our valued customers.
MAIN DUTIES:
- Provide superior customer service communication via telephone, email and/or other communication by promptly and professionally assisting with customers' needs
- Respond to customers' inquiries in a timely manner, with assistance from other team members if needed
- Develops a professional relationship with customers and/or vendors as per criteria establishes by the Manager
- Takes necessary action to resolve customer service issues in a timely manner; follows up and verifies commitments are met afterwards
- Proactively suggest associated and/or alternate products as needed
- Promotes focus product items
- Quickly informs the appropriate person (Business Centre Manager, Outside Sales Representatives) of customer feedback with regards to price, products, services, etc.
- Assist with other administration duties required for the successful running of the Business Centre on a 'as needed' basis, (ex: receive and sort mail, prepare deposits, account payables, freight claims, processing paperwork for invoicing, cash reconciliation and other assigned tasks);
- Takes a proactive approach to enhancing their technical knowledge through available training on various product lines and learning opportunities
- Support in other tasks as needed (purchasing / inventory management)
Essential Skills
- Oral communication
- Working with others
- Problem solving
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Specific Skills
- Work with minimal supervision
- Customer service oriented
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