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The main function of Retail Store Supervisor is to support the employees and works closely with store manager in day-to-day transactions and operations. He handles customers politely and helps in answering question, assisting with product selection, explaining store promotions etc. Retail Store Supervisor helps and ensures the store is clean, well-organized and properly merchandised. He is also responsible for making sure of all store policies and procedures are followed, and as well as planning, organizing and delegating work among staff. He also performs other key responsibilities in absence of store manager. He should have good communication and management skills in order to provide best customer service. He requires knowledge of operating point-of-sale system. Retail Store Supervisor is required minimum of 6 months to 1-year work experience in retail store. He should have post-secondary level education.
Essential Skills
- Reading text
- Working with others
- Problem solving
- Critical thinking
- Job task planning and organizing
- Computer use
- Continuous learning
Transportation/Travel Information
- Own vehicle
Additional Skills
- Prepare work schedules
- Order merchandise
- Hire and train or arrange for training of staff
Supervisory Experience
- Retail salespersons and sales clerks
- Grocery clerks and shelf stockers
Specific Skills
- Supervise and co-ordinate sales staff and cashiers
- Resolve customer complaints and supply shortages
- Maintain specified inventory
- Authorize return of merchandise
- Assign sales workers to duties
Work Setting
- Retail establishment
Ability to Supervise
- 3 - 4 people
Work Location Information
- On-site customer service
- Rural community
Work Conditions and Physical Capabilities
- Fast-paced environment
- Handling heavy loads
- Combination of sitting, standing, walking
- Walking
Security and Safety
- Criminal record check (abstract)
Own Tools/Equipment
- Cellular phone
Work Site Environment
- Non-smoking