Job Order Detail

Description

Calian is a Canadian-based, publicly traded company that prides itself in its international reputation for excellence and long-standing history of continual growth. This opportunity is with the Advanced Technologies division (formerly SED Systems) located in Saskatoon. To learn more about who we are visit our website and explore the Advanced Technologies section  www.calian.com

As a Customer Service Support Clerk, you will support the Manufacturing department in customer-related inquiries including warranties and repairs.  You will use your manufacturing knowledge to aid customers in trouble shooting and processing units in SAP when received for shipping.  Your superior customer service experience will be exercised in creating and maintaining a positive client experience, respectfully handling customer inquiries, and demonstrating patience and understanding.

Responsibilities:

- You will respond to internal and external customer inquiries
- You will process service units when received and for shipping
- You will maintain the service database throughout the life cycle of a service repair
- You will initiate shop traveler and service documentation for in-house service repairs
- You will review shipping orders for warranty status information
- You will provide point of contact between Calian service and its customers
- You will conduct routine correspondence with service customers
- You will be responsible for data entry and clerical duties

Qualifications:

- A high school diploma or equivalent education
- 2+ years of experience in a customer service-related role
- 2+ years of experience working in a manufacturing environment
- Experience with Microsoft Office including Outlook, Word, and Excel
- Experience with SAP is considered an asset