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Work setting
- Hotel, motel, resort
Tasks
- Register arriving guests and assign rooms
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Investigate and resolve complaints and claims
- Process guests' departures, calculate charges and receive payments
- Maintain an inventory of vacancies, reservations and room assignments
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Handle wake-up calls
- Perform light housekeeping and cleaning duties
- Provide customer service
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Overtime required
- Standing for extended periods
Personal suitability
- Client focus
- Excellent oral communication
- Flexibility
- Organized
- Reliability
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