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-Managing the customer service functions, including cash, cashiers and merchandising.
Roles and Responsibilities :
-Ensures cashier/merchandising staff comply with all store policies and operating procedures
-Trains cashiers/merchandisers in job functions
Provides on-going guidance and instruction
-Ensures store employees present proper image to the public in accordance with Uniform Policy and Dress Code Guidelines (ie. clean appearance, approved uniform, name badge)
-Answers inquiries regarding location of product, rainchecks, etc.
-Resolves customer issues according to established guidelines (refunds, exchanges, etc.)
-Promotes the CSI Survey
-Ensures shelves are clean and organized with proper rotation
-Ensures product displays are set up and taken down as directed by the AFSM/FSM
-Monitors inventory level and informs AFSM/FSM
-Puts up and takes down flyer/event POP as per the POP Placement/Hot Spot documents located on the In-Store Web
-Maintains cleanliness and ensure washrooms are stock with proper items throughout the shift ie. toilet paper/paper towel
Essential Skills
- Reading text
- Document use
- Writing
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Computer use
- Continuous learning
Transportation/Travel Information
- Own transportation
Additional Skills
- Hire and train or arrange for training of staff
Supervisory Experience
- Retail salespersons and sales clerks
- Cashiers
Specific Skills
- Supervise and co-ordinate sales staff and cashiers
- Sell merchandise
- Resolve customer complaints and supply shortages
- Prepare reports on sales volumes, merchandising and personnel matters
- Maintain specified inventory
- Authorize payments by cheque
- Authorize return of merchandise
- Assign sales workers to duties
Work Setting
- Retail establishment
Ability to Supervise
- 5 - 10 people
Work Location Information
- On-site customer service
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Handling heavy loads
- Combination of sitting, standing, walking
- Walking
Security and Safety
- Basic security clearance
Own Tools/Equipment
- Computer
- Printer
- Internet access
- Cellular phone
Work Site Environment
- Non-smoking
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