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Product Support Specialist

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Job Order #: 5962779

Employer Name:
Schulte Industries Ltd.
Posted Date:
# of Positions:
Employment Terms:
Full Time
Length of Employment:
GED 12 - General Educational Development
0-6 Months
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Employer Name:
Schulte Industries Ltd.
Employer Address:
Contact Name:
Kevin Pidwerbeski
Contact Phone:
Contact Email:
Employer Website:


Schulte Industries origins started in 1912 and since then has developed into a company known across the world for not only its quality and service but much more. The Schulte team is dedicated to supporting the local community through events and fundraisers.
A great benefit package and competitive wages are just a couple of things to expect when working at Schulte Industries. You can also expect a supportive and safe work environment with plenty of opportunities to grow as a professional. Immediately following employment with Schulte Industries, you are enrolled in our corporate incentive program. This incentive program rewards safety, corporate profitability, and achieving department oriented goals.
Essential Functions
1. Respond to incoming telephone calls, in person visits, or emails concerning warranty and service inquiries and complaints.
2. Accurately document warranty situations and help Quality Department analyze for trends.
3. Ensure proper processes are in place to maintain ISO standards.
4. Follow-up with customers/dealers ensuring problems are corrected accurately and timely.
5. Coordinate repair work through the Service Department of the customers servicing dealers.
6. Travel to dealer and field locations for troubleshooting and occasional repair of Schulte product.
7. Work closely with the Sales Team on offsite projects.
8. Work with Schulte dealers to provide customers with product specifications, repair advice and RGA for product returns.
9. Provide input for improvements to Parts Manual.
10. Assist customers in identifying parts required
11. Work with the Engineering and Quality Departments to assist in root cause analysis.
12. Participate in Continuous Improvement and Lean Initiatives.
13. Oversee the Scheduling and maintenance of the service truck.
14. Attend Farm Shows as required.


Skills and Abilities

Essential Skills
 - Document use
 - Oral communication
 - Working with others
 - Critical thinking
 - Job task planning and organizing
 - Computer use
Transportation/Travel Information
 - Own transportation
 - Own vehicle
 - Valid driver's licence
Specific Skills
 - Assess client's needs and resources and recommend the appropriate goods or services
Work Location Information
 - On-site customer service
 - Rural community
Work Conditions and Physical Capabilities
 - Attention to detail
 - Combination of sitting, standing, walking
 - Bending, crouching, kneeling
 - Agricultural equipment

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