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Description
Retail sales supervisors supervise and co-ordinate the activities of workers in the following unit groups: Retail salespersons (6421), Cashiers (6611), Store shelf stockers, clerks and order fillers (6622) and Other sales related occupations (6623). They are employed by stores and other retail businesses, wholesale businesses that sell on a retail basis to the public, rental service establishments and businesses involved in door-to-door soliciting and telemarketing.
Job duties
This group performs some or all of the following duties:
Supervise and co-ordinate sales staff and cashiers
Assign sales workers to duties and prepare work schedules
Authorize payments and the return of merchandise
Resolve issues that may arise, including customer requests, complaints and supply shortages
Maintain specified inventory and order merchandise
Prepare reports regarding sales volumes, merchandising and personnel matters
Hire and train or arrange for the training of new sales staff and monitor and report on performance
Ensure the visual standards and image of the store are maintained, such as store displays, signage and cleanliness
May perform the same duties as workers supervised
May perform key holding and managerial duties if required, such as opening and closing the store, managing escalated complaints, developing and implementing marketing strategies, and signing for deliveries.
Essential Skills
- Document use
- Working with others
- Problem solving
- Decision making
- Computer use
Supervisory Experience
- Retail salespersons and sales clerks
- Grocery clerks and shelf stockers
- Cashiers
Specific Skills
- Supervise and co-ordinate sales staff and cashiers
- Sell merchandise
- Resolve customer complaints and supply shortages
- Prepare reports on sales volumes, merchandising and personnel matters
- Maintain specified inventory
- Authorize payments by cheque
- Authorize return of merchandise
- Assign sales workers to duties
Ability to Supervise
- 3 - 4 people
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Combination of sitting, standing, walking
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