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Lead retail sales by determining customer needs selling to exceed expectations.
Monitor employees activity and provide constructive feedback and optimistic training.
Supervise the staffs including interviewing of retail staff and recruiting new staff.
Organize work flow and ensure that employees understand their designated tasks.
Coordinate with staffs, scheduling, and assign duties to staffs.
Check expired products on regular basis and return expired merchandise.
Develop and maintain customer base by maintaining welcoming atmosphere.
Maintain cleanness of the store up to date according to safety measures.
Handle any issues that arise such as customer complaints, and supply shortages in a calm and courteous manner.
Place orders for products and supplies, receive and review orders, and stock shelves.
Sell merchandise to customers
Essential Skills
- Reading text
- Document use
- Numeracy
- Writing
- Oral communication
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Transportation/Travel Information
- Willing to travel
- Valid driver's licence
- Public transportation is available
- Public transportation is not available
Supervisory Experience
- Retail salespersons and sales clerks
- Elemental sales occupations
- Cashiers
Work Samples
- Portfolio
- Product sample
Additional Skills
- Prepare work schedules
- Order merchandise
- Hire and train or arrange for training of staff
Specific Skills
- Supervise and co-ordinate sales staff and cashiers
- Sell merchandise
- Resolve customer complaints and supply shortages
- Prepare reports on sales volumes, merchandising and personnel matters
- Maintain specified inventory
- Authorize payments by cheque
- Authorize return of merchandise
- Assign sales workers to duties
Work Setting
- Retail establishment
Ability to Supervise
- 11 - 15 people
Work Location Information
- On-site customer service
- Rural community
- Remote location
- Relocation costs not covered by employer
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Handling heavy loads
- Combination of sitting, standing, walking
- Walking
Security and Safety
- Basic security clearance
- Criminal record check (abstract)
Own Tools/Equipment
- Cellular phone
Work Site Environment
- Non-smoking
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