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We are excited to announce we are looking for a Service Advisor to join our team! We are looking for someone who is interested in the automotive field and wants to eventually apprentice into becoming a Service Technician.
Service Advisor responsibilities include:
-Greeting customers and scheduling them to available mechanics
-Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs
-Introduction into apprenticing or familiar jobs depending on apprentice level.
Job brief:
We are looking for a Service Advisor to join our team and act as a liaison between our customers and our Service Technicians. This posting is for a service advisor leading into an apprentice program.
Service Advisor responsibilities include greeting customers, listening to their needs and scheduling appointments as needed.
Responsibilities
-Answer questions about service outcomes, schedule and book appointments, vehicle drop-off and vehicle pick-up
-Provide customers with information and advice on potential cost savings
-Manage and oversee the workflow and schedule
-Call customers to advise them about service changes or car pick-up times
-Maintain positive customer relationships to ensure repeat business
Requirements and skills
-Proven work experience as a Service Advisor or similar role
-A strong understanding of automotive technology and the automotive industry
-Proficiency with industry-specific software
-Excellent customer service, interpersonal and communication expertise
-Strong organizational, decision-making and problem-solving skills
-Relevant training and/or certifications as a Service Advisor
-General cleaning and housekeeping duties
-Valid Class 5 Drivers License required
-Receive and process payments
-Provide invoices
-Labor intensive at times, shovel snow