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Provide Tier 1 Help Desk services to Regina Catholic Schools technology users.
Provide customer first-point-of contact support and issue resolution.
Provide workstation troubleshoot and support services.
Assist in asset management including computer equipment service and repair history.
Install and configure computer related hardware and software.
Assist in the implementation and upgrading of network cabling.
UPS installation and maintenance
Workstation imaging and deployment.
Conduct research and evaluate recommend device requirements for procurement and deployment efforts
Accurately document instances of hardware failure, repair, installation, and removal.
Support development and implementation of new computer projects and new hardware installations.
Assist in the creation and maintenance of processes, procedures, and documentation.
Understand the school divisions goals and objectives.
train staff in the use of division-supported hardware and software
other duties as assigned by the Technical Services Manager / and or Chief Information officer
Essential Skills
- Reading text
- Document use
- Numeracy
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Credentials (certificates, licences, memberships, courses, etc.)
- A+ Certification
Work Setting
- Educational facility
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
Security and Safety
- Criminal record check (abstract)
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