Job Order Detail

Description

Scope of the Position

Responsible for developing and maintaining positive customer relationships and ensuring that customers are satisfied with regard to order taking, product, pricing, deliveries and overall service.

Major Responsibilities

Contacting current customers and identifying new products and potential up-selling.
Responding to and processing incoming calls and orders.
Opening new accounts.
Developing customer base and sales leads by making cold and warm calls.
Entering orders into system.
Maintaining knowledge base on current products and learning about new products.
Identify product(s) the customer requires that may not be stocked by the Company and sourcing the product(s).
Providing pricing quotations and follow-up on quotes.
Purchasing (direct orders) .
Counter Sales (where applicable).
Shipping & Receiving - daily verify orders and fill-in if the shipper/receiver is absent (where applicable).
Credits/Debits.
Returns - as required.
Providing basic technical supporton products.
Provide quotations and product information.
Troubleshooting (freight problems, expediting, etc).
Responding to inquiries.
Closing orders.
Other duties as required.

Education & Training

High School Diploma required.
Post Secondary courses in Sales and/or Marketing preferred.
Knowledge of Microsoft Office required.

Experience

1-3 years related experience.
Product knowledge or industry experience preferred.