Job Order Detail

Description

Front Desk Manager
The COAST Core culture is rooted in the values of leadership and accountability. Ensuring exceptional Customer Service and consistent Guest Satisfaction are the pillars of this opportunity.

Responsibilities Include:
Manage all duties of the Front Desk Operations
Ensure that operations run smoothly and efficiently
Maximize revenue through cost control and proper Front Desk procedures
You will work with the General Manager to ensure sales targets are met
Management of Room Inventory and revenue generation for Sports Teams, Work Crews and  Group Bookings
Lead Recruitment, motivate, engage, discipline and supervise Front Desk Ambassadors.
Educate ambassadors on proper revenue management procedures and successful selling techniques.
Timely follow-up with Block Booking inquiries
You will work closely with the Banquet Co-ordinator to ensure smooth and seamless events
Delegate workflow
Provide operational advice and direction
Scheduling of Ambassadors to ensure a smooth operation of the Front Desk.
Ensure team members deliver superior guest service aligned with company policies and brand promises
Maintain open lines of communication and set clear objectives and quality standards for your team.
Review audit and financial transactions to verify accuracy and ensure correct procedures
Operate within boundaries of authority and adheres to company policies and practices

Our Competitive Compensation Package Includes:
Full-time weekday work
Flexible Hours
Very, Very Competitive Salary with Bonuses
THREE weeks paid vacation
Health / Dental Benefits Available
Educational Assistance
Meal Discounts
Ambassador Staff Discount Rate across all COAST Hotel properties

Applicants must be a Canadian Resident legally entitled to work in Canada with a valid drivers licence and access to a reliable vehicle. The chosen candidate will be subject to a Background Check that includes a Criminal Record Check.