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As western North America's largest producer of mechanical printing paper and a recognized leader in sustainable business practices, Paper Excellence manufactures a broad range of high-quality products ideally suited to our times.
Paper Excellence is growing our IT department! Are you looking for a challenge? Want to make a difference?
We need you to join us as a Desktop Support Analyst based in our Meadow Lake location, in this position you are part of a team that is accountable for providing first line response for users requiring remote and local assistance with information technology issues and problems. As a team player with an excellent phone manner, you will quickly resolve customer issues or engage the best resource on our team to assist our customers in multiple geographic locations.
Computer and Technology Knowledge
- Windows
- Internet
- Database software
- PDA
- Hardware
- Device drivers
- Networking software
- Networking hardware
- Networking security
- Intranet
- Servers
- Applications - desktop
- File management software
- Multimedia Software
- Spreadsheet software
- Office Suites
- Mail server software
- Electronic mailing software
- Electronic scheduling software
- Communication software
- Programming software
- Data analysis
Essential Skills
- Reading text
- Document use
- Numeracy
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Credentials (certificates, licences, memberships, courses, etc.)
- A+ Certification
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