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Skills and Characteristics
* Ability to work collaboratively in a team environment.
* Ability to complete tasks independently.
* Working knowledge of help desk software, databases, and remote control.
* Ability to troubleshoot and resolve basic technical issues.
* Strong written and oral communication skills.
* Effective time management and organizational skills with the ability to prioritize.
* Ability to handle multiple assignments.
* Strong problem-solving and decision-making skills.
* Ability to adapt to new situations.
* Ability to remain patient with a customer-friendly attitude.
* Open to continuous education and learning and development opportunities.
Safety
* Maintain, promote, and reinforce safe work habits, practices, and procedures.
* Adhere to written or verbal agency and government regulations, policies, practices, and instructions.
Additional Requirements
The incumbent is responsible for completing all mandatory training requirements for the position as per agency policy and guidelines.
Employees must hold a class five (5) novice two (2) or higher drivers license and be eligible for coverage under our commercial auto insurance policy.