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- Type and review letters, documents and other materials from instructions or precedents
- Answer the phone, respond to inquiries and relay messages
- Maintain strict client confidentiality and adhere to government privacy legislation
- Provide information to the public and to clients
- Set appointments for professional person, assess and refer unusual situations to the director
- Maintain client files, filing systems and electronic client database
- Perform data entry and maintain statistical records
- Provide other clerical functions, including receiving and sending mail
- Manage office supplies and maintenance of office equipment