Job Order Detail

Description

Innovation Credit Union has a bold ambition. In addition to being Canadas next Federal Credit Union, we will be the most digital, member-centric organization in our industry. We are on a journey to embrace the core tenets of the digital business model like ideation, the network effect, personalized segmentation, coopetition, and agile ways of working.

THE COMPANY - Our Purpose is to redefine banking by helping Canadians simplify their lives and reach their financial goals by reinvesting profits into our members, communities and our people. Now that Responsible Banking!

Click the link below to see what Innovation Credit Union is about! Trust us, you are going to want to learn more about who we are!

Innovation Credit Union - About Us (innovationcu.ca)
To be a successful Supervisor Member Advisor, you thrive in a fast paced, member focused, team building environment. You understand the full days you put in lead to your employees', Innovation's and your success. You have the technical and behavioralskills to be able to train Member Advisors and share your knowledge. You have a strong ability and desire to coach employees to be successful!

If this sounds like what you want out of a career, please read on.

The Position: Reporting to theManager Member Advisor, this position will oversee the daily activities of our Member Advisors, providing coaching and development of the team to ensure exceptional member service.The position is responsible for developing and implementing service strategies to expand themember base, enhance member relationships, manage the member service process, and enhance the integration of these services with the credit union. Responsibilities will include:

Coach and support Member Advisors to ensure success in delivering on performance standards. Evaluate performance identifying and coordinating training/ development needs to support success
Help lead MA team in the adoption of the Omni-Channel Delivery System
Foster