Job Order Detail

Description

Who is eHealth Saskatchewan?
eHealth Saskatchewan is a Treasury Board Crown Corporation with a unique blend of healthcare, information technology, and citizen services. Our vision is "Connected healthcare, accessible to everyone, everywhere" with a mission to "Collaborate to transform healthcare through the use of information and innovative technology". It is a complex environment, constantly evolving and quickly changing as we live our values of excellence, integrity, teamwork, courage, resilience and collaboration.

About the Role:
eHealth Saskatchewan is seeking a results and detail oriented individual with strong technical knowledge. This is an integral role in supporting our day-to-day operations. We are looking for a team member who takes pride in their work and has strong customer service, technical and troubleshooting abilities.

Reporting to the Team Lead, you will be responsible for handling the incident management queue for network related calls, creating operational technical procedures for tier 2 support resolutions as well as collaborating with other agencies and vendors. You will also work on projects related to network operations, such as application/device monitoring, configuration management, knowledge base document creation, and implementing standards for the enterprise. You will also continually research and evaluate new and emerging operational Standards and recommend the use of these operational standards for the enterprise.

Please see our website for more details.