Job Order Detail

Description

The successful candidate will be responsible for taking a proactive approach by utilizing the latest technologies and available equipment data to provide recommendations that allow our customers to optimize their fleets. The Machine monitoring manager will be tasked to build a world class, profitable machine monitoring program across all Brandt divisions.

Duties & Responsibilities:
- Build, develop, train and coach the Machine Monitoring team
- Design and implement a machine monitoring program and monitoring roadmap across all Brandt divisions
- Grow machine monitoring enrolment and profit for the department
- Find efficiencies to streamline processes for monitoring and connectivity for faster response times to alerts, connections and how Brandt and our customers utilize information
- Effectively communicate the appropriate actions to the service departments or customers via telephone, e-mail, or ticketing system
- Understand and support telematics and monitoring systems for all Brandt products and implement into a monitoring program. Find new ways to effectively monitor and report other makes and models of equipment outside the current Brandt portfolio
- Review monitoring data to identify emerging issues occurring across all of Brandt and communicate to stakeholders. Follow up on those issues and identify learning opportunities
- Work with the Brandt Technical Assistance Center to develop and implement service bulletins on emerging issues
- Review customer fleet reports and establish process and provide continuous improvement