Job Order Detail

Description

**Potential candidate MUST be available to work every second weekend alternating days(8am-4pm) and evenings (4pm-12am).   As well as the odd shift throughout the week if needed.

Additional shifts may be available on an on call basis.

Reporting to the General Manager, responsibilities include but not limited to:

-Greet customers immediately with a friendly and sincere welcome.
-Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as amenity hours and local attractions
-Demonstrate a positive and proactive attitude and be committed to providing exceptional guest care through use of initiative and empowered decision making
-Check in/check out guests in a friendly and professional manner ensuring accuracy of all information/billing
-Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results.
-Verify and imprint credit cards for authorization using electronic acceptance methods
-Handle cash, make change and balance an assigned house bank
-Post charges to guest rooms and house accounts using the computer
-Promptly answer the switchboard in a friendly, caring and courteous manner ensuring messages are recorded and promptly passed on or voicemail explained/utilized in line with property and company policy
-Liaise with Housekeeping and Maintenance regarding the availability of rooms in order to contribute to the smooth running of the property and the satisfaction of our guests
-Comply with attendance rules and be available to work on a regular basis
-Assist with breakfast