Job Order Detail

Description

THE OPPORTUNITY

As a Shop Manager, you will be responsible for planning, organizing, leading and controlling the flow of service work through the service department in a professional, timely manner while ensuring quality repairs at a fair cost to the customer. Further responsibilities include conducting service check-ins, scheduling, estimating, selling, updating, and following up with customers during the entire service process.

YOUR RESPONSIBILITIES

Implement and maintain an effective dispatch system
Schedule shop work to facilitate maximum productivity in accordance with dealership policy and the technician skill level required
Prioritize and control all comebacks to ensure proper and prompt attention
Maintain high customer satisfaction standards through maintaining timely and professional contact with service customers
Schedule service appointments and perform walk-arounds with customers
Inspect trucks/equipment and recommends any additional needed service
Engage in specific efforts to sell seasonal service specials
Write up customer's vehicle/equipment problems while coordinating with parts department to order needed parts
Check on progress of repair throughout the day while advising customers on the care of their trucks/equipment
Maintain strong working knowledge of warranty parameters
Import and edit repair summaries for department review.
Handle telephone inquiries regarding appointments and work in process
Work alongside the Service Advisors to supervise the service shop technicians