Job Order Detail

Description

Brandt is currently seeking a Service Manager for our Melfort, SK location.  This position also oversees our Nipawin, SK location.

The Service Manager will be responsible for managing the sales and delivery of heavy duty equipment after-market support services (component diagnostics, repair, and replacement). This includes managing all aspects of the service department and day-to-day activity of foremen, leadmen, service writers, and shop, field, and resident heavy duty mechanics.

Duties & Responsibilities

-Managing service workflow
Enforcing standards, policies, and reporting practices are followed to established standards
Development and management of the Service Department budget to meet financial and operational goals
Preparing quotes for customer work orders
Inspect/operate customer equipment as part of resolving concerns/diagnostics
Monitor service revenue and expenses monthly
Ensure work is performed according to established safety and industry standards
Reviewing employee performance

Required Skills
Able to communicate effectively and professionally with customers, employees, and branch personnel at all levels
Must be self-motivated in learning and applying new knowledge and skills
Must be able to travel to customer worksites, and as required, operator and work on or around heavy equipment
Must be proficient in using work-related desktop applications
Has the confidence, critical thinking, knowledge, and technical skills to assess and solve customer, business, and personnel problems

Required Experience
Demonstrates a strong commitment to occupational health and safety
5-7 years progressive, combined experience in service, management and business (i.e. journeyperson heavy duty mechanic, combined with 3 years management/supervisor