Job Order Detail

Description

Under the general supervision of the Retail Store Manager, the role of a Retail Store Key Holder is to lead by example on the retail floor and provide support to Event Team Members through coaching and feedback, ensuring an outstanding guest experience, and overseeing daily operations of the retail floor.

RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

- Provide floor leadership and support team members through coaching and direct feedback to enhance the guest shopping experience
- Assess guests needs and make decisions to solve guest issues in a timely manner
- Process sales transactions using the provided Point of Sale system
- Open and close the retail store in accordance with the opening and closing checklists
- Manage product presentation tasks (put merchandise back in place, restock depleted inventory, destock, or relocate merchandise)
- Assign team members daily operational tasks as needed
- Submit necessary reporting and paperwork to Finance team
- Contribute to a welcoming and inclusive store environment for all guests and team members
- Perform work in accordance with applicable policies, procedures, laws, and regulations
Other duties as required

Required Skills:
- High school diploma, GED, or equivalent
- Bachelors degree, or equivalent, considered an asset
- 1 year retail or sales specific management experience
- Ability to work as part of a team and complete work independently
- Able to sit, stand, reach, bend, lift, carry, and move for job responsibilities
- Strong verbal communication skills
- Ability to work events that may include days, nights, weekends, and occasionally holidays