Job Order Detail

Description

The Manager, Ticket Operations is a 12-month contracted position that will be responsible for, but not limited to, all aspects of the management of the Regina Pats ticket operations, as well as the management and maintenance of the Regina Pats Ticketmaster Archtics Ticketing System.

RESPONSIBILITIES INCLUDE BUT NOT LIMITED TO:

- Lead day-to-day management, implementation and service of the Ticketmaster Archtics and My Pats Account Manager System.
- Managing financial reporting related to ticket revenue, trends and forecasting.
- Assist with ticket pricing structure and ticket options.
- Work with the Marketing and Sales teams to develop and execute a yearly ticket marketing plan.
- Development and management of Season ticket renewals, including invoicing, processing of payments and creation and management of payment plans.
- Day-to-day management and execution of one-to-one customer sales via in office, over the phone and email service.
- Lead, perform and provide exceptional customer service to fans, sponsors and the public when assisting and fielding ticketing related questions and inquires and troubleshooting all issues, including inquiries as it relates to the My Pats Account.
- Execute the creation, administration and build of all Regina Pats events in the Ticketmaster Archtics System, Ticketmaster Event Management Online Tool System and My Pats Account Manager System (pre-season, regular season and playoffs, season tickets, vouchers, and experiences).
- Complete strategic management of ticket inventory for group sales and online sales.
- Process season ticket sales, renewals, packages, vouchers, group and team packages, fundraising programs, sponsor ticket payments and all ticket fulfilments.
- Create and run detailed sales reports (game day sales, scanned attendance, season ticket sales, and Ticketmaster reports).