Job Order Detail

Description

The Manager, Service Assurance will oversee the day-to-day management, operations, and performance of the eHealth Service Desk. The individual manages the single point of contact and customer support for critical clinical applications for the Saskatchewan health sector and for the MySaskHealthRecord services for Saskatchewan citizens. The individual will facilitate communication amongst health sector stakeholders and interdisciplinary end users while working collaboratively and directly with the technical experts and/or vendors. With patients and the public at the forefront, you will be responsible for providing a great customer experience for healthcare partners and ensure that eHealths programs, technology and tools are accessible and functional for those who need them.  

Responsibilities
Accountable for leading strategic planning, development, implementation, monitoring and evaluation of the eHealth Service Desk;
Establishes strong working relationships and facilitates on-going collaboration with stakeholders across the province;
Develops an annual work plan, including objectives, timelines and outcomes in consultation and collaboration with external and internal stakeholders;

Experience & Qualifications:
Post-secondary degree in business, IT or health related field;
Have minimum 5 years management or successful team coordination experience;
Minimum 5 years working in the IT services field; and
Strong understanding of ITIL best practices, ITIL certification is preferred.