Job Order Detail

Description

Must have Experience

Customer Service

Greet customer promptly and gather prescription information according to Standard
Operating Procedures
Perform duties in priority according to Role assigned on Role Assignment Schedule
Refer to the pharmacist all clinical inquiries, for example, those related to medication
purpose, use and recommendations (including prescriptions, OTCs, and restricted sale
products); diseases and conditions; professional fees; and other inquiries as required by
law or company policy
Set realistic customer expectations as to wait times and effectively communicate the
time to the customer
Locate and cash out prescriptions and any ancillary items, according to Standard
Operating Procedures
Provide accurate information in response to customer inquiries (e.g. store policies,
Loyalty), according to Standard Operating Procedures. Resolve customer issues
according to established standards, ensuring appropriate intervention by the pharmacist
Draw customer attention to literature or information as required
Ensure customers requiring counseling (OTC or Rx as defined by operating standards
and/or legal policies) are referred to the pharmacist in a timely and appropriate manner.
Maintain and control the cash register in the dispensary in accordance with cash
handling policies and procedures
Managing customer inquiries both in person and over the phone
Adhere to all confidentiality and privacy requirements
Administration
Receive new and repeat prescription orders in accordance with Standard Operating
Procedures


Adjudicate third party billing, online and manage manual Third-Party Accounts,
collecting outstanding monies from customers where necessary
Answer telephone, ensuring that appropriate telephone etiquette is observed at all
times and referring to a pharmacist when necessary
Manage incoming faxes according to Pharmacy Standards of Practice
Assist pharmacist in coordinating call backs