Job Order Detail

Description

Shelter Case Coordinator, Isabel Johnson Shelter
Hours of Work: 9am-5pm Monday to Friday, 37.5hrs/week
Length of Employment: Permanent
Start Date: Immediate
Salary/Hourly Wage: $23.90/hr.
Open to: Internal/External
Position Description:
The Isabel Johnson Shelter Case Coordinator has primary responsibility for the case management of
the women and families at Isabel Johnson Shelter. The Isabel Johnson Shelter Case Coordinator will
work cooperatively with the Isabel Johnson Shelter counsellors and all other Womens Housing
program staff to create a positive communal environment for all shelter clients and residents and will
contribute to a healthy team culture amongst program staff that enhances collaboration, with a
respectful approach to challenging issues.
Responsibilities:
Client Service
The Case Coordinator will have primary responsibility for case coordination and support for women in
Isabel Johnson Shelter, with input from the shelter counsellors and manager. Specifically, she is
responsible for:
Steps in the case management process for women in the shelter, including screening
and intake, needs assessment, housing plans, and transition to permanent or alternate
housing;
Providing individualized support for women and families in shelter, utilizing a clientdirected case planning process that works toward establishing community supports;
Maintain a wait list, a concerns list of clients currently unsuitable for the program, and a
chart of occupied rooms, and other administrative duties;
Using an innovative approach, offer all services from a Housing First and Harm
Reduction philosophy;
Employ creative problem solving to resolve conflicts between Residents and foster a
positive community within the Shelter.
Administration and Operations:
The Case Coordinator works very closely with the Shelter Counsellors and Manager to ensure programs
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