Job Order Detail

Description

Reporting to the Manager of Customer Service this position is responsible for providing verbal and written responses to customer inquiries, ministerial referrals, ombudsman, or legal counsel. In addition, this position may research, prepare, and present reports and provincial appeals; assists in the development of procedures and training, and provide support and advice to operations personnel to ensure timely and consistent service to customers.
Description for Internal Candidates    
What you'll do:

Reporting to the Manager of Customer Service this position is responsible for providing verbal and written responses to customer inquiries, ministerial referrals, ombudsman, or legal counsel. In addition, this position may research, prepare, and present reports to management.
Research and prepare provincial appeals or background issues for the Regional Managers Group.
Act as a subject matter expert and lead project teams or working groups in one or more of these areas: AgriStability, grain grading, predation, wildlife, Livestock Price Insurance Program (LPI), third party information requests, and individual coverage.
Assist in the development of procedures and training material.
Provide support and advice to operation personnel to ensure timely and consistent service to customers.
Provide support to the customer service offices by explaining programs and/or keying customer information for sales, seeded acreage reports, declarations and registering claims.
Investigate and recommend solutions to customer concerns regarding policy, procedure or programs.
Provide assistance and respond to inquiries from staff to ensure customer problems are corrected quickly and accurately.
Complete manual calculation of claims to verify and rectify information.
Complete deeming calculations for AgriStability customers as requested by the AgriStability Unit. Maintain or update the deeming procedures and training materials.