Job Order Detail

Description

THE OPPORTUNITY

The Service Advisor will be responsible for service check-ins, scheduling, estimating, selling, updating, and following up with customers during the entire service process. Further responsibilities include advising customers on proper vehicle care and reviewing final repairs performed.

In this role you will provide a high level of customer service and remain in close contact with the customer throughout the service engagement .

Prior experience as a service advisor in automotive, truck or equipment service repair would be an advantage. And we can train you to the industry if you have a strong customer service approach.

YOUR RESPONSIBILITIES  

Greets and welcomes customer at their unit in a timely manner while maintaining high customer satisfaction standards
Handles telephone inquiries regarding appointments and work in process
Completes walk-around inspection including vehicle/equipment, and recommends additional needed service including checking for any outstanding recall notices
Arranging for the Lead Hand to test drive the vehicle with the customer to confirm the problem, or refers to the test technician
Determine and follow OEM warranty procedures
Writes up customer's vehicle/equipment problems accurately and clearly on repair orders
Sets expectation with the customer and inputs information into service dept computer system
Determines path of repair while verifying accuracy of repairs and documents
Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed
Advises customers on the care of their vehicles/equipment and the value of maintaining them in accordance with manufacturers' specification