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Supervise and co-ordinate sales staff and cashiers
Assign sales workers to duties and prepare work schedules
Authorize payments and the return of merchandise
Resolve issues that may arise, including customer requests, complaints and supply shortages
Maintain specified inventory and order merchandise
Prepare reports regarding sales volumes, merchandising and personnel matters
Ensure the visual standards and image of the store are maintained, such as store displays, signage and cleanliness
May perform the same duties as workers supervised
May perform key holding and managerial duties if required, such as opening and closing the store, managing escalated complaints, developing and implementing marketing strategies, and signing for deliveries.
Essential Skills
- Reading text
- Document use
- Numeracy
- Writing
- Oral communication
- Working with others
- Problem solving
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
Transportation/Travel Information
- Own transportation
Supervisory Experience
- Retail salespersons and sales clerks
- Grocery clerks and shelf stockers
- Elemental sales occupations
- Cashiers
Work Samples
- Portfolio
Additional Skills
- Prepare work schedules
- Order merchandise
Specific Skills
- Supervise and co-ordinate sales staff and cashiers
- Sell merchandise
- Resolve customer complaints and supply shortages
- Prepare reports on sales volumes, merchandising and personnel matters
- Maintain specified inventory
- Authorize return of merchandise
- Assign sales workers to duties
Work Setting
- Retail establishment
Ability to Supervise
- 1 - 2 people
- 3 - 4 people
- Staff in various areas of responsibility
Work Location Information
- On-site customer service
- Rural community
- Willing to relocate
Work Conditions and Physical Capabilities
- Fast-paced environment
- Handling heavy loads
- Walking
Security and Safety
- Basic security clearance
Own Tools/Equipment
- Computer
- Internet access
- Cellular phone
Work Site Environment
- Confined spaces
- Hot
- Cold/refrigerated
- Non-smoking