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*Must have experience with makeup and skincare.
SUMMARY:
To manage resources of the Beauty Boutique department in order to maximize and achieve sales targets. To model excellence in customer service and demonstrate the highest level of professionalism to every customer and staff member.
The ideal Beauty Boutique Manager will:
Drive a Passion for Results Drive store sales, champion the Customer experience, plan and drive execution and drive overall improvement
Provide Thought Leadership Analyze and solve problem, support strategies.
DUTIES & RESPONSIBILITIES:
SALES EXPECTATIONS
Utilizes corporate Sales Tracking Tools to set sales goals and adapt sales program to meet targets
Sells to customers and coaches / mentors staff in selling skills
Strives at a minimum to achieve and meet sales total department targets
Assists in determining that financial objectives for Beauty Boutique department are established and achieved
CUSTOMER SERVICE
Use tools and resources provided to demonstrate expertise, to build customer loyalty, and to grow sales.
Books appointments for events and manages annual incremental event schedule
Promotes products through marketing and encourages use of the PC Optimum program
Answers customer inquiries regarding products, return policies, etc.
Resolves customer complaints according to established guidelines
TEAM LEADERSHIP
Mentors, coaches, trains, and motivates staff with respect to selling, make-up application, and consultations
Creates an environment where selling is fun
Assists in hiring quality Cosmeticians with excellent customer service and selling skills
Develops and reviews development plans with staff to upgrade skills