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Performs complex and at times politically sensitive, and/or confidential administrative duties for the Director, including reviewing, analyzing, and taking appropriate action on emails and correspondence on behalf of the Director, directing work to the applicable departmental staff and supporting Department management functions and staff, focusing on exceptional customer service.
Manages, organizes and coordinates the Directors and other departmental meetings, appointments, schedules and emails, including preparing and assembling necessary background information and files required for meetings and appointments; attends and takes minutes as required by the Director.
Analyzes issues and determines solutions, composes responses/correspondence from very general instructions in reply to written or verbal inquiries and various meetings and including those involving confidential and sensitive managerial issues.
Maintains and manages a tracking system for the Directors outstanding issues, determines the status of outstanding items through contact with the appropriate individuals or departments, and performs proactive follow up as required.
Provides direction and delegates work to Department Managers to ensure the goals and objectives of the Department are achieved, based on Directors general instructions.
Provides excellent customer service to internal and external customers.
Develops and maintains an effective filing system (both paper and electronic) for the Directors office, within the established corporate guidelines and policies.
Assists with the preparation and verification of budget submissions and on-going expenditure monitoring and variance reporting, based on the instruction of the Director.
Provides supervision, training and performance management for assigned office support staff.