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Provide information on hotel facilities and services Provide general information about points of interest in the area.
Investigate and resolve complaints and claims Process guests' departures, calculate charges and receive payments.
Maintain an inventory of vacancies, reservations and room assignments Follow emergency and safety procedures Clerical duties (i.e. faxing, filing, photocopying) Answer telephone and relay telephone calls and messages Assist clients/guests with special needs Handle wake-up calls Perform light housekeeping and cleaning duties Provide customer service Computer and technology knowledge