Job Order Detail

Description

SeniorCustomerService Advisor-Collision Centre
Location: Bennett Dunlop Collision
$50,000-$60,000 per year (Dependent on qualifications)
We are pleased to offer aFull-timeemployment opportunity as aSenior Advisorin our Collision Center.We are confident that you will find this position both rewarding and challenging as you grow with us to be both an exceptional member of our team and support our customers.
WHY JOIN US?
Salary based compensation and bonus opportunities
Training, both virtually, on the job and external
Leadership mentoring and coaching
Career pathing for development
Comprehensive Benefits Program that includes drug plan, dental, eye care, paramedical
Matching Pension Program
WHAT YOULL BE DOING:
Greet and acknowledge all internal and external customers promptly, whether in person, on the phone or electronically
Manage incoming calls and direct to appropriate person while demonstrating professional telephone etiquette and friendly and professional customer handling
Manage incoming inquiries to general email address from customers
Check and respond to collision and detail general voice mails
Respond to internal requests from other departments and respond or redirect as appropriate
Book appointments with customers for repairs (Collision or Detail)
Regularly seek opportunities to further support the Collision Center team in administrative tasks, notably Administrative roles, Advisor roles, Detail coordinator and Collision Center Manager.
WHAT YOULL BRING TO THE TEAM:
2-3 years of experience working in a Collision Centre or with SGI is required
Experience with Microsoft Office products and spreadsheet software
Communication skills, such as be a great listener and have a calm demeanor is a benefit
Energy, passion, and professionalism is a must
Strong organizational skills and an ability to work in a fast-paced environment
Self-motivation with an ability to work under minimal supervision