Job Order Detail

Description

Parts Counterperson

Do you have technical knowledge of heavy-duty, agriculture, or automotive parts? Do you enjoy helping internal and external customers with their parts product requirements? You will sell parts to customers by providing technical expertise and customer service to ensure profitable sale of parts and development of long-term customer relationships.

Hours: 4 week rotational shift: Monday to Friday 8:00AM to 5:00PM (3 weeks) and 4:00PM to 12AM + 1 Saturday shift (1 week)

Responsibilities:

Sells parts to customers and builds customer relationships by correctly identifying parts needed, taking orders, creating invoices, billing out freight, and collecting payment. Inputs lost sales (e.g. due to no stock) into Karmak business system.
Increases sales and decreases obsolete stock by making suggestions, up-selling products and advising customers on product applications
Stocks shelves and reports stock levels. Maintains counter and store area and may assist in putting up displays. Participates in annual parts inventories, clean-up and preparation work.
Sources parts for select customers by phoning suppliers and competitors. Seeks technical information regarding new & current products and orders merchandise within established limits.
Accepts returned goods from customers for a credit
Ideal qualifications:

2 to 3 years of heavy-duty truck & trailer parts experience to ensure the ability to identify
2+ years with front line sales and customer service
Prior parts sourcing or purchasing of products an asset
Customer service focus & ability to build relationships
Knowledge of Karmak business system preferred
A team player, shows initiative, and a continual learner attitude
Able to lift 50 pounds without assistance