Job Order Detail

Description

Northern Strands is currently recruiting to fulfill the role of an Inside Sales Representative. This position is primarily responsible for completing order desk sales, answering customer inquiries, and providing information regarding the organization's goods and services.  

To command a strong reputation for quality and excellence, Northern Strands believes that knowledgeable people are crucial assets. We hire and develop the best people who are dedicated, ethical, and committed to continuous improvement.

KEY RESPONSIBILITIES:

Complete customer orders accurately and in a timely manner, while providing the highest level of customer service
Assist customers by researching requests and working to located exact or similar goods and materials that meet the customers requirements
Provide quotes to customers and follow-up to ensure orders are filled
Complete daily expediting reports to track quotes and orders
Assist the Outside Sales team, when requested, with pricing, placing orders, etc.
Display professional and courteous attitude to all customers, both internal and external
Record amounts of material or items received or distributed via tracking system
Maintain documents, files, and records for the purpose of documenting activities and providing reliable resource information
Respond to inquiries of internal staff for the purpose of providing information and/or direction regarding the status of available goods, deliveries, etc.
Other related duties as assigned

QUALIFICATIONS:

Grade 12 education or equivalent
2+ years experience would be preferred
Valid driver's license
Knowledge and previous experience using Sage 300 would be considered an asset
Certificates related to mining or construction would be considered an asset
Any equivalent combination of training, education, and experience that provides the required skills, knowledge, and abilities