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Work setting
- Hotel, motel, resort
Tasks
- Register arriving guests and assign rooms
- Take, cancel and change room reservations
- Investigate and resolve complaints and claims
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Answer telephone and relay telephone calls and messages
- Provide customer service
Personal suitability
- Client focus
- Excellent oral communication
- Reliability
- Team player
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