Job Order Detail

Description

THE OPPORTUNITY

The Service Advisor will be responsible for service check-ins, scheduling, estimating, selling, updating, and following up with customers during the entire service process. Further responsibilities include advising customers on proper vehicle care and reviewing final repairs performed.

In this role, you will be at the forefront of Inlands commitment to provide the highest standard of service to all our customers. Service Advisors will lead The Inland Way of understanding needs, proactivity, and exceeding customer expectations.

Prior experience as a service advisor in automotive, truck or equipment service repair would be an advantage. And we can train you to the industry if you have a strong customer service approach.

YOUR RESPONSIBILITIES  

Greets walk-in customers and/or promptly answers customer phone calls
Schedules appointments, performs check-ins, and follows up with customers through the entire service process
Provides accurate and thorough estimates, sells other related parts and services, and ensures customer reviews approves the estimate before proceeding with work
Remains in communication with customer throughout the entire service engagement
Proactively contacts customers to schedule preventative maintenance and repairs
Maintains strong working knowledge of warranty parameters for KW chassis (re: trucks) and the major component suppliers and advises customers accordingly
Owns the customer experience and creates value through continuous communication
Advises customers on the care of their vehicles/equipment and the value of maintaining them in accordance with manufacturers' specifications
Handles telephone inquiries regarding appointments and work in process
Understands, keeps abreast of, and complies with provincial/state and local regulations that affect service operations, such as hazardous waste disposal, OSHA (US), WorkSafe BC (Canada), and Occupational Health & Safety Regulations.