Job Order Detail

Description

Brandt is currently seeking a Service Manager for our Melfort, SK Agriculture location (John Deere Dealership).  This position also oversees our Nipawin, SK location.

The Service Manager will be responsible for managing the sales and delivery of heavy duty equipment after-market support services (component diagnostics, repair, and replacement). This includes managing all aspects of the service department and day-to-day activity of foremen, leadmen, service writers, and shop, field, and resident heavy duty mechanics.

Duties & Responsibilities

-Managing service workflow
-Enforcing standards, policies, and reporting practices are followed to established standards
-Development and management of the Service Department budget to meet financial and operational goals
-Preparing quotes for customer work orders; opening & closing work orders
-Inspect/operate customer equipment as part of resolving concerns/diagnostics
-Monitor service revenue and expenses monthly
-Ensure work is performed according to established safety and industry standards
-Reviewing employee performance against goals on an ongoing basis
-Maintain a high-performance Service team through hiring, training, coaching, mentoring, and performance management in a safe environment

Required Experience
-5-7 years progressive, combined experience in service, management and business (i.e. journeyperson heavy duty mechanic, combined with 3 years management/supervisory experience in the heavy duty equipment industry
-Has a solid foundation of knowledge and skill in the operation of a heavy duty equipment dealership
-Demonstrated ability to organize work, set priorities, and achieve work related objectives and goals
-Demonstrates a strong customer service orientation, and exercises sound judgment when dealing with customers