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Tasks
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Computer and technology knowledge
- Networking software
- Networking hardware
- Intranet
- Internet
- Servers
- Security software
- Multimedia software
- Programming software
- Business diagram software
- Database software
- Data analysis software
- MS Office
- MS Windows
- SharePoint
- Spreadsheet
Security and safety
- Basic security clearance
Transportation/travel information
- Public transportation is available
Work conditions and physical capabilities
- Fast-paced environment
- Tight deadlines
- Repetitive tasks
- Attention to detail
- Sitting
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Organized
- Team player
- Ability to multitask
Workplace information
- Remote work available
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