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Darke Hall is currently seeking a personable, customer service savvy Box Office Attendant to join our team.
Responsibilities:
- Provide excellent in person and by phone customer service to patrons purchasing tickets and passes to Darke Hall events. Maintain composure and positive attitude when handling diverse customer reactions.
- Maintain a comprehensive understanding of the theatre's seating plan, ticket pricing, and available promotions to provide valuable assistance to customers during the ticket purchasing process.
- Develop proficiency in Theatre Manager ticketing software and manage ticket sales and data entry with accuracy and efficiency. Training will be provided.
- As required and directed, run Theatre Manager reports including daily sales trackers, weekly reports for agents and renters, patron lists, and final box office reports.
- Attend staff meetings and training events during regular working hours as required.
- Provide performance box office staff with the information and updates required for a seamless transition between daytime and evening performances.
Requirements:
- Excellent communication and customer service skills.
- Outstanding problem-solving skills, resolving issues promptly and effectively.
- Strong organizational and multitasking abilities, handling multiple responsibilities with ease.
- Comfortable with computer programs including Microsoft Office suite.
- Knowledge of ticketing software is an asset, but not required.
- Passion for the arts and theatre, with an understanding of the unique demands of the industry.
Details:
- This is a 20 hour per week position, Wednesday to Saturday from 12 pm to 5 pm.
Essential Skills
- Oral communication
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Significant use of memory
Specific Skills
- Customer service oriented
- Process money, cheques and credit/debit card payments
- Receive payment for goods or services
- Greet customers
- Assist theatre patrons with seat selection
Work Setting
- Theatre (performing arts)
Work Conditions and Physical Capabilities
- Attention to detail
- Sitting
Business Equipment
- Computer terminal
- Interac machine
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