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-Will assist owner/ operator with all supervising staff's work orders scheduling for customer front, in and out of site installation needs for fireplaces, chimneys, and hot tubs.
- Will review, maintain and monitor all retail sales and customer services feedbacks.
- Will handle all customers complaints on the phone and in person such as product reviews, and installation quality complaints.
- Discuss clients all guarantees about product and service qualities.
- Assist company to deal with work-related problems, create, and submit reports to management.
- Must cover schedules that staff can't attend to and must continue the task needed to be completed for deadline.
- Will monitor and provide records of all inventories such as business supplies, materials, and other business related matters.
Essential Skills
- Reading text
- Document use
- Numeracy
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Additional Skills
- Prepare work schedules
- Order merchandise
- Hire and train or arrange for training of staff
Specific Skills
- Supervise and co-ordinate sales staff and cashiers
- Resolve customer complaints and supply shortages
- Prepare reports on sales volumes, merchandising and personnel matters
- Maintain specified inventory
- Authorize return of merchandise
- Assign sales workers to duties
Ability to Supervise
- 1 - 2 people
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Combination of sitting, standing, walking
Own Tools/Equipment
- Cellular phone
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