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SUMMARY:
Support the Director/Store Manager in all aspects of center operations and ensure achievement of revenue projections.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Motivate, train, and develop all store associates, focusing on the delivery of quality customer service
Supervise and coordinate all store associates on daily operation
Assign job duties among store associates and arrange the working schedule
Liaison with the UPS service team solving customers requests and complaints and authorizing return of service and payment
Maintain stores cleanliness, visual image, and display and ensure it meets UPSs standard
Hire and train new store associates according to UPSs operation guidelines and maintain a professional appearance at all times.
Responsible for store inventory control, ordering, stock, and vendor relationships.
Accurately perform daily closing procedures, general ledger administration, and bank deposits as instructed.
Efficiently operate UPSs systems in support of communication, reporting, and other business requirements.
Assist the Director/Store Manager in making sales plans and achieving store revenue projections.
Prepare sales reports and marketing plans, monitor daily operations, and perform performance review
Assume the Director/Store Managers duties in his/her absence.
Essential Skills
- Document use
- Numeracy
- Writing
- Oral communication
- Working with others
- Problem solving
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
Transportation/Travel Information
- Own vehicle
- Valid driver's licence
Supervisory Experience
- Retail salespersons and sales clerks
- Cashiers
Work Samples
- Product sample
Additional Skills
- Prepare work schedules
- Order merchandise
- Hire and train or arrange for training of staff
Specific Skills
- Supervise and co-ordinate sales staff and cashiers
- Sell merchandise
- Resolve customer complaints and supply shortages
- Prepare reports on sales volumes, merchandising and personnel matters
- Maintain specified inventory
- Authorize payments by cheque
- Authorize return of merchandise
- Assign sales workers to duties
Work Setting
- Retail establishment
Ability to Supervise
- 1 - 2 people
Work Location Information
- On-site customer service
- Relocation costs not covered by employer
Work Conditions and Physical Capabilities
- Work under pressure
- Combination of sitting, standing, walking
Security and Safety
- Basic security clearance
Own Tools/Equipment
- Cellular phone
Work Site Environment
- Non-smoking
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