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The Sales Associate is responsible for sales activities and sales associated job duties, from greeting customers, answering questions, suggesting items, and providing product information.
Individual responsibilities as a Sales Associate may include demonstrating outstanding customer service and selling skills, keeping the floor stocked with merchandise, addressing customer concerns, assisting in the display of merchandise, or organizing the selling floor and stock areas.
The Sales Associate must process payments by totaling purchases, operating cash registers and financial transactions. Must also be able to process customer refunds courteously and professionally. The Sales Associate maintains a professional attitude with sincerity and enthusiasm reflecting the store's commitment to our customers.
The Sales Associate develops product knowledge by reading current vendor tags and pamphlets and attending training in order to communicate it to the customer. Sales associates must stay current with promotional events and sales. Advancement opportunities may be presented.
Responsibilities:
Provide excellent customer service by ensuring the customer takes priority and answering any questions they have;
Maximize sales opportunities to achieve store targets;
Execute store opening and closing procedures;
Maintain visual merchandising and housekeeping standards; and
Other duties as assigned.
Position Requirements:
Basic computer skills and the ability to use a point-of-sale system
Basic math skills
Flexibility to work various shifts (days, evenings, and weekends)
Ability to build relationships with customers
Sales-driven and goal-oriented attitude
Excellent communication skills
Bondable
Retail and customer service experience required
Essential Skills
- Reading text
- Document use
- Numeracy
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Transportation/Travel Information
- Own transportation
- Valid driver's licence
Specific Skills
- Set up displays of merchandise in windows or display cases
- Perform major repairs to products or equipment
- Perform minor repairs to products or equipment
- Operate cash register
- Operate computerized inventory record keeping and re-ordering systems
- Arrange for repairs to products or equipment
- Work with minimal supervision
- Customer service oriented
- Process money, cheque and credit/debit card payment
- Provide advice about merchandise
- Suggest ways to care for goods
- Provide cost estimates on materials
- Suggestive selling
Type Of Experience
- Salesperson/clerk
Work Setting
- Specialty shop
- Sporting goods store
- Rental shop
- Clothing store
Product Experience/Knowledge
- Women's clothing
- Men's clothing
- Footwear
- Sports equipment and clothing
Security and Safety
- Bondable
- Criminal record check (abstract)
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